2-Day Return & Exchange Policy

At Fashleen, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange within 2 days of delivery, subject to the terms and conditions outlined below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 2 days of receiving the order.

  • The product must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must be returned in its original condition and packaging.

  • Products showing signs of wear, washing, alteration, stains, damage, or use may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Innerwear and lingerie

  • Socks

  • Swimwear

  • Accessories specifically marked as non-returnable

  • Personalized or customized products

  • Products purchased during a sale or marked as Final Sale / Non-Returnable

If a product is non-returnable, this will be clearly mentioned on the respective product page.

How to Request a Return

To request a return:

  1. Contact us at contact@fashleen.com or 8799303996 within 2 days of delivery.

  2. Provide your order number and the reason for the return.

  3. We may request clear photos or videos of the product to verify its condition.

  4. Once your return request is approved, we will provide you with the necessary return instructions.

  5. Please ensure that the product is securely packaged to prevent any damage during transit.

Return Pickup & Shipping

Once your return request is approved, we will arrange a return pickup where available.

  • If the return is due to a wrong, damaged, defective, or incorrect product, Fashleen will cover the applicable return shipping charges.

  • For returns due to change of mind, size preference, or other customer-related reasons, return shipping charges may apply.

Refunds

Once we receive the returned product, it will be inspected to confirm that it meets our return requirements.

If the return is approved:

  • The eligible refund will be processed after inspection.

  • Refunds will generally be issued to the original payment method or through another method communicated by Fashleen, where applicable.

  • Please allow 6–7 business days after refund approval for the amount to reflect in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an eligible product for a different size or variant, please contact us within 2 days of delivery.

Exchanges are subject to product availability and the product must meet the eligibility conditions mentioned in this policy.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Please provide clear photographs or videos of:

  • The product

  • The packaging

  • The shipping label, if applicable

Our team will review the issue and, where applicable, arrange a replacement, exchange, or refund.

Important Note

Submitting a return request does not guarantee automatic approval. All returned products are subject to inspection to ensure they meet the conditions specified in this policy.

Fashleen reserves the right to reject a return or exchange request if the product does not meet the stated eligibility requirements.

Contact Us

For any questions regarding returns or exchanges, please contact us:

Email: contact@fashleen.com
WhatsApp/Phone: 8799303996
Business Hours: 9:00 AM – 6:00 PM