At Peaches & Patola, we take pride in creating high-quality handcrafted apparel and accessories. We strive to ensure that every order meets your expectations. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept return requests within 7 days of delivery for eligible products.

To qualify for a return:

  • The item must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The product must be in its original condition.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during sale or promotional events.
  • Customized or made-to-order products.
  • Gift cards.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order Number
  • Product Images
  • Clear Images of the Issue

Once verified, we will arrange a replacement or issue a refund as applicable.

Return Process

To initiate a return:

  1. Email our support team with your order details.
  2. Our team will review your request and provide return instructions.
  3. Ship the item to the provided return address.
  4. Once the returned product passes quality inspection, the refund or exchange process will begin.

Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

  • Size-related issues (subject to availability).
  • Damaged or defective products.
  • Incorrect items received.

If the requested size or product is unavailable, a refund or store credit may be offered.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
  • Shipping charges for exchanges may apply based on the location and product availability.

Order Cancellation

Orders can be cancelled within 24 hours of placement or before dispatch, whichever occurs first.

Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.